General Sales Conditions www.esclotbespoke.com
Field of Application
The offer and sale of products on the website www.esclotbespoke.com (the “Website”) represent a distance sales contract. The offer and sale of products on the Website are regulated under these general sales conditions (“General Sales Conditions”) and applicable law in force. These General Sales Conditions are applicable to all distance sales of Esclot Bespoke products made through the Website (the “Products”).
The seller is:
H & M Tailoring Ltd t/a Esclot Bespoke Company Registration No. 08388375
VAT N. 159675752
You can in any case request information from our Customer Service.
You can always contact the Seller by phone calling +44 207 283 9820 by email writing to info@esclotlondon.com
The use of the distance selling service described in these General Sales Conditions is reserved exclusively to consumer customers, where by “Consumer” is meant any physical person making purchases for purposes other than a business, commercial, artisanal, or professional activity. By accepting these General Sales Conditions, the client acknowledges to be a Consumer. Making a purchase order through the Website implies the understanding and full acceptance by the client (the “Client”) of these General Sales Conditions.
The General Sales Conditions do not regulate the provision of services or the sale of Products by any third party other than Esclot Bespoke, including in case products may or services be present on the Website via links, banners, or other hypertext connection.
The Products offered on the Website are available currently for delivery in the UK only:
Publication and Modification
These General Sales Conditions are published on the Website for the purpose of enabling Clients to understand, examine, store, and reproduce them. Esclot Bespoke reserves the right to change these General Sales Conditions. The new General Sales Conditions shall be applicable as of the date of their publication on the Website.
Orders
The Client’s purchase orders sent by the Client (“the Order” or “the Orders”) may be made through the Website only by persons of age who are not subject to any legal incapacity. The Products shall remain the property of Esclot Bespoke until the payment of the total sum due by the Client (“Total Sum Due”) is made. Esclot Bespoke will deliver the Products only after receiving the confirmation of the successful payment of the Total Sum Due by the Client.
Selection and Purchase of the Products
The Client selects the Products they wish to purchase featured in the Website, and enters them in the virtual shopping bag.
The description and essential characteristics of the Products, including details and composition, fit, colours, and sizes (where applicable) are featured in the Website within each Product description, together with one or more photographic images in digital format.
Esclot Bespoke adopts suitable measures to ensure that the photographs featured on the Website are faithful representations of the original Products. However, the images and colours of the Products for sale on the Website may be subject to variations according to the browser and/or monitor used. Esclot Bespoke is not responsible for any discrepancies in the visual representation of the Products that cannot be avoided through reasonable technical measures.
Esclot Bespoke reserves the right to remove any Products from the Website at any time and/or to delete or change any material or contents thereof. Esclot Bespoke is not responsible towards Clients or third parties for the removal of any Product from the Website.
Before completing your purchase, the Client is responsible for ensuring that the items in the virtual Shopping Bag are accurate, and to enter any promotional code, where applicable, in the dedicated section.
To complete the Order, any is required to enter an e-mail address, either directly or through third party services. Esclot Bespoke is not responsible for the operation and the activities linked to the use of said services.
The Client will then be required to indicate an invoice address, to which Esclot Bespoke will send the purchase invoice, and to fill out all the related fields.
The Client must then select a shipping method and indicate a shipping address, if other than the invoice address.
If the Client selects to collect the Products at one of the Esclot Bespoke sales points, they are required to specify the address chosen among those available.
The Client shall then select the payment method and enter the data required.
Should the Client select to pay via PayPal, they will be redirected to the Paypal page.
At the end of the procedure the Client is shown a summary of the Order and of all the data provided. The Client is then asked to check and confirm to have read and accepted these General Sales Conditions – which also include the information relative to the right to cancel the order, as well as the Terms of Use of the Website – and to have read and understood the Privacy & cookie Policy, by checking the corresponding box.
The Order is sent to Esclot Bespoke when the Client confirms that he/she wants to proceed with the purchase, selecting the specific button.
Once the Order has been registered, and upon receipt of the confirmation of the validity of the payment instrument used by Client, Esclot Bespoke will send to the Client, at the indicated e-mail address, an email of Confirmation of the Order, containing general and special terms and conditions applicable to the contract, including the information regarding the number and date of purchase, the ordered products, their price, the amount of the Order, inclusive of shipment expenses and applicable fees, as well as information about the right of withdrawal and time and ways of standard withdrawal and about the customers assistance services (“Order Confirmation Email”).
The agreement entered into between Esclot Bespoke and the Client (the “Agreement”) shall become effective only when the Order reaches the server of Esclot Bespoke.
The Order will be filed in the database of Esclot Bespoke for the time required for the processing thereof and, in any case, according to the time limits set forth by law.
The languages available to Clients for the conclusion of the contract are English..
The Customer Service is, in any case, available to Clients for any clarification and to offer assistance in making the Order.
Products Availability
The Products offered in the Website are articles of clothing and accessories of the brand Esclot Bespoke, available at the time when the Client places the order.
Products availability is constantly monitored and updated by Esclot Bespoke. Nevertheless, since the website may be visited simultaneously by various Clients, it is possible that more than one Client purchases the same product at the same time. In these cases, the Product may appear as available for a short time, even though it is actually finished or not immediately available, since it is necessary to wait for new availability.
Should the Product prove unavailable for the aforementioned reasons or in other cases of unexpected unavailability of the Product, without prejudice to any other legal rights of the Client, Esclot Bespoke will immediately contact the Client at the indicated email address or phone number. The Client will therefore be entitled to terminate the contract. Alternatively, and without prejudice to the above right, the Client might accept one of the following Esclot Bespoke proposals:
i. should the Product become available again: an extension of the terms of delivery, with indications, on the part of Esclot Bespoke, of the new term of delivery of the Product;
ii. should the Product not become available again: the supply of a different Product, of equivalent or higher value, upon payment, in the latter case, of the difference, upon prior approval of the Client.
Should the Client decide to terminate the contract, Esclot Bespoke will refund the amount eventually already paid by the Client without undue delay and, in any case, within 15 working days starting from the day on which of the order has been placed. The refund amount will be credited to the Client with the same form of payment used by the Client for the purchase.
Order Cancellation – Termination of Contract
The Client may cancel the Order by contacting the Esclot Bespoke Customer Service by phone or email (info@esclotlondon.com), exclusively before shipment of the Products. This cancellation right is additional to all statutory Cancel, Return, and Reimbursement rights.
If the Total Sum Due is not paid or if the successful outcome of the payment is not confirmed, the purchase contract shall be considered legally terminated. The Client shall be informed by e-mail of the contract termination and of the subsequent cancellation of the Order.
Product Prices
The Product prices are inclusive of any additional tax and duty, and of all ordinary national shipment costs, unless otherwise indicated in the Website or in the sub-total in the shopping bag section for each order.
Promotional Codes
The promotional codes can be used exclusively for distance sales of Esclot Bespoke products through the Website. The promotional code is valid only for the period indicated in the code itself, and it may consist of a discount or a gratuity of a particular type of service. It may be limited to only some Products. The promotional codes are not cumulative and may be used for one order only. In any case Esclot Bespoke shall indicate to the Client the terms of use applicable from time to time to the Promotional Code received. The promotional code must be entered by the Client after selecting the Products, in the dedicated section at the start of the purchase procedure.
Methods of Payment
The Client may make the payment through one of the methods indicated in the Website.
All payment services available do not have any differentiated or supplementary costs.
The validity of your credit card could be verified through a pre-authorization process. This pre-authorization will not charge your card, in any case the payment is charged to the Client’s credit card upon shipment of the purchased Product.
In case of PayPal payment, the Client will be redirected to the website www.paypal.com, where the Client shall make the payment for the Products according to the prescribed procedure regulated by PayPal and the terms and conditions of the contract agreed by the Client and PayPal. The data entered on the PayPal website will be processed directly by PayPal and will not be sent to or shared with Esclot Bespoke. Esclot Bespoke is therefore unable to know, or store in any way, the credit card details linked to the Client’s PayPal account, or the details of any other form of payment linked to said account.
The Total Sum Due will be charged by PayPal to the Client’s account at the same time as the conclusion of the online contract. In case the contract is terminated or in any other case of refunding, for any reason, the amount of the refund due to the Client (“Refund Amount”) shall be credited to the Client’s PayPal account. The term for crediting the sum on the payment tool linked to this account depends exclusively on PayPal and the bank system. Once the credit order has been arranged in favour of said account, Esclot Bespoke shall not be deemed liable for any delays or omissions in the crediting of the Refund Amount to the client. For any such problems, the Clients shall directly contact PayPal.
All the payments made through the Website are routed through secure servers, administered online by the interested bank or providers, who are the only parties responsible for the automatic storage and processing, within a protected environment, of the Order payment information, including credit card details.
Should the direct or queued debit of the payments due by the Client be declined, for any reason whatsoever, the purchase contract shall be considered legally terminated. The Client shall be informed by e-mail of the contract termination and of the subsequent cancellation of the Order.
Shipment Method and Delivery of the Products
The Products are delivered exclusively within the territory from which the Client has accessed the Website. No delivery may be made to post boxes.
The Client may request the Products to be shipped to a third party, as long as such third party is located within the same Country as the Client.
The Client may select one of the following shipping methods – where available:
1) Ordinary Express Carrier shipment: the Products are delivered to the address indicated by the Client within 4-7 working days;.
3) Express Service: delivery within 2-3 working days, only to the address indicated by the Client.
It is understood, however, that ordinary delivery times are purely indicative, and that the Products will be delivered by no later than thirty days following the conclusion of the sale contract.
The costs relative to the delivery methods listed under 1) and 2) are included in the sales price, while any additional shipment cost for the “Express Service” delivery method listed under point 3) shall be payable exclusively by the Client.
The above additional shipment costs, that the Client decided to incur to have the shipment with Express Service are not reimbursable in any circumstances. In case of withdrawal by the Client or replacement of defective Products, only the expenses for ordinary shipment will be reimbursed.
The Client (or the designated recipient) may check the conditions of the unopened package for any flaws or signs of tampering, and, if possible, open the package before the carrier to inspect the state of the Product inside the package.
Should the Product be damaged, the Client (or the designated recipient) must detail in writing, in the delivery note, all the damages detected. Any complaints must be submitted following the procedures detailed under Article 13 below.
Should the Client make a complaint for the loss, lack of compliance, or damage of the Product, Esclot Bespoke shall replace it free of charge if the Product is available, or reimburse the Client, upon express request by the latter, according to the manner and within the time limits indicated below.
Right to Cancel, Returns, and Reimbursements
Clients who have purchased the Products on the Website may exercise the right to cancel, without penalties and without the need to indicate the reason thereof, within 14 (fourteen) days from the delivery of the Products to the Client or to a delegated third party. Once this time limit has expired no returns shall be accepted. The withdrawal period shall expire after 14 days from:
a. in the case of sales contracts, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the goods;
b. in the case of multiple goods ordered by the consumer in one order and delivered separately, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last good;
c. in the case of delivery of a good consisting of multiple lots or pieces, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last lot or piece.
The same terms apply in case the Beneficiary returns the Product.
The right to cancel does not apply to any Bespoken or Customized Products, including when customized after purchase.
For any questions regarding returns they may contact the Customer Service info@esclotlondon.com.
The Client must then send the Products without undue delay, and in any case within 14 days from the return notification to Esclot Bespoke.
If the Client chooses one of the following return methods, the return shipment is free of charge and refundable via customer services and the Client is exempt from any liability in case of loss of or damage to the Products during transport:
- delivery of the return items via a recorded mail service, keeping the receipt for evidence of reimbursement
- delivery of the return items to a Esclot Bespoke Boutique authorised to accept the return items via a recorded mail service
Should the Client decide to use a different shipment method for the return items, other than the methods listed above, the Client shall be liable for any theft, loss, and shipment costs, which Esclot Bespoke shall reimburse only in the measure equivalent to the standard cost of shipment of the Products purchased.
The returned items are then checked by Esclot Bespoke.
The Products must be returned in their original packaging and labelling (including box, accessories, security seals, tags, labels, bags), and must not have been used, washed, or damaged. The sole of the shoes must be intact.
For any reimbursement, Esclot Bespoke will have 14 days time as of the cancellation notification from the Client. However, Esclot Bespoke may withhold the reimbursement until receipt of the returned Product, or until the Client demonstrates that they have returned the Product, according to which of the above occurs first.
The Client will be reimbursed of all payments made to Esclot Bespoke including delivery costs for ordinary shipment. Said reimbursements will be made using the same payment method used by the Client for the initial transaction, unless otherwise expressly agreed by the Client and Esclot Bespoke.
The Beneficiary who intends to return a gift may contact the Customer Service directly and follow the instructions to return the same. In no case will the relative refund be made to the Beneficiary who has received the Product as a gift. The refund will always made directly to the Client.
In case of any issue with the returned items, the Clients are contacted by Esclot’s Customer Service for further clarifications.
Esclot Bespoke reserves the right to reject the return of Products that appear damaged, incomplete, deteriorated and/or dirty or in any state that unequivocally reveals that the Products have been utilized.
Should the Client assert to have received the Products in a damaged state, they must be returned exactly as received by the Client, without the Client having made any modification or attempted any repair.
Should the above method and time limits for exercising the right of withdrawal not be complied with, the Client shall no longer be entitled to receive any reimbursement.